After-hours roofing desk
Storm-night roof calls, logged before the leak becomes a claim fight.
On an activated Enso line, the configured roofing workflow records the building, roof area, and reported water conditions. Your rules can queue an on-call notification or tag the job for office review.
From Hello to Handled.
For the owner and admin of roofing contractors
Your roofing work, in the Command Center.
Leaks after rainfall, roof access and weather-related requests. Help the office follow the job and review available field photos.
Application display components · Fictional demo data · Approvals are simulated; no account action occurs. Open the full-size workspace ↗
Try the automated demo line with a roofing service request.
Common after-hours intake gaps
- Storm-night calls stack up on one voicemail box.
- There is no record of when the water started or how severe it became, details an adjuster may request.
- The crew gets a location and nothing else.
Configured intake examples: Active roof leak into a suite · Storm damage · Tarp request · Ceiling drip · Insurance or after-hours property-manager call
What Enso asks
Example intake questions for a configured roofing workflow. Your routing rules determine the next step.
- 01Building and roof area / elevation
- 02Is water actively entering the suite?
- 03How long, and how much?
- 04Has interior damage started?
- 05Safe roof access, or interior only tonight?
- 06Is temporary containment already in place?
Routing rules you configure
Active interior water → your configured rule can queue a notification for an opted-in on-call contact.
Stain or slow drip after the storm has passed → tag for office review; Enso does not schedule an inspection window automatically.
Completed intake and the available conversation record stay with the Enso work order for staff review.
Client: “Water coming through the ceiling in Suite 210 after the storm.”
Enso: Records a roofing work order, gets the elevation and how long water has been entering, checks whether containment is up, and queues the configured notification for an opted-in contact.
How you go live
Four configuration steps before activation, pre-filled for roofing.
- 01
Pick your trade
Choose roofing to start with suggested intake questions and example prompts. Review them before use.
- 02
Confirm the call flow
Review what Enso asks and the routing rules you want. Choose the work-order fields to capture.
- 03
Add sites and on-call
Add asset names, coverage schedules, and on-call contacts. Text notifications require each recipient to opt in.
- 04
Go live on your Enso number
After your voice, SMS, and inbox channels are provisioned, verify forwarding and run a test call before activation.
Shop plan from $199/month
Pricing is based on the jobs Enso handles, not doors, units, or sites.
Roofing after-hours questions
- Who answers my roofing line after a storm?
- Once your Enso number and forwarding are activated, the configured workflow can answer and ask for the building and roof area, whether water is actively entering, how long and how much, and whether interior damage has started. Capacity and availability are not guaranteed.
- How does an active roof leak get dispatched?
- Your configured rule can flag active interior water and queue a notification for an opted-in on-call contact. A stain or slow drip can be tagged for office review. Enso does not assign a crew or schedule an inspection automatically, and it does not guarantee delivery or response.
- Does it ask about safe roof access at night?
- Yes. Whether the roof can be reached safely tonight or the job is interior-only until daylight is one of the intake questions, along with whether temporary containment is already in place.
- Will the conversation be on the file in the morning?
- Completed intake and any available text transcript stay attached to the Enso work order. Caller choices and retention controls affect what is available; the current self-serve service does not retain call audio.
Also used by
Each trade uses its own intake questions, urgency rules, and on-call routing.