After-hours HVAC desk
The 2am no-cool call does not have to hit your cell.
Enso answers after-hours HVAC calls, captures unit / site / access, and notifies the truck. Emergency heat/cool rings on-call. You set the rules.
Set it up yourself. No demo.
Call this number as an HVAC after-hours client.
What the night shift costs you after 5pm
- The after-hours call lands on a dispatcher's personal phone, or nowhere at all.
- The truck rolls without the unit ID, the roof-access story, or who's in the building.
- A comfort complaint and a server room going down get the same 2 a.m. response.
Handled: No cool · No heat · Rooftop unit down · Strange noise · After-hours tenant complaint · Server-room or medical-space temperature
What Enso asks
The intake questions for a HVAC call — the few that decide what happens next.
- 01Site and unit / RTU / air handler ID
- 02No cool, no heat, or alarm?
- 03Space type — office, server, clinic, apartment
- 04How long has it been down?
- 05After-hours access / roof access / escort
- 06Anyone in the building?
Dispatch rules
Occupied space with no heat or cool, or a critical room → on-call now.
Comfort call after midnight → morning first-available, confirm the window by text.
Client: “No cooling on the third floor at the Weston building — RTU-4.”
Enso: Opens an HVAC work order, notes the floor is occupied and how long it's been down, checks roof access, and texts the on-call tech the unit ID and site.
How you go live
Four self-serve steps, pre-filled for HVAC.
- 01
Pick your trade
Choose hvac and Enso loads the question set, urgency rules, and example prompts for it.
- 02
Confirm the call flow
Review what Enso asks and when it escalates. Upload a work-order form and tick the fields to capture.
- 03
Add sites and on-call
Asset names, crew list, and the named person who gets the emergency call. Required before the line goes live.
- 04
Go live on your Enso number
Enso provisions the voice, SMS, and inbox. Test call, then flip it on — no porting, no DNS.
Shop plan from $199/month
Metered by the jobs Enso handles — never by doors, units, or sites.
Also used by
Same product. Different questions, urgency rules, and on-call routing.
after-hours HVAC answering · no-cool dispatch · HVAC on-call AI