After-hours HVAC desk
The 2am no-cool call does not have to hit your cell.
On an activated Enso line, the configured HVAC workflow captures unit, site, and access details. Your rules can tag urgent calls and queue notifications for opted-in contacts.
From Hello to Handled.
For the owner and admin of HVAC shops
Your hvac work, in the Command Center.
No-cooling calls, equipment details and after-hours coverage. Give your office the job context it needs to coordinate the next step.
Application display components · Fictional demo data · Approvals are simulated; no account action occurs. Open the full-size workspace ↗
Try the automated demo line with an HVAC service request.
Common after-hours intake gaps
- The after-hours call lands on a dispatcher's personal phone, or nowhere at all.
- The truck rolls without the unit ID, the roof-access story, or who's in the building.
- A comfort complaint and a server room going down get the same 2 a.m. response.
Configured intake examples: No cool · No heat · Rooftop unit down · Strange noise · After-hours tenant complaint · Server-room or medical-space temperature
What Enso asks
Example intake questions for a configured HVAC workflow. Your routing rules determine the next step.
- 01Site and unit / RTU / air handler ID
- 02No cool, no heat, or alarm?
- 03Space type: office, server room, clinic, or apartment
- 04How long has it been down?
- 05After-hours access / roof access / escort
- 06Anyone in the building?
Routing rules you configure
Occupied space with no heat or cool, or a critical room → your configured rule can queue an on-call notification.
Comfort call after midnight → tag for office follow-up; Enso does not schedule or confirm a service window automatically.
Client: “No cooling on the third floor at the Weston building. The affected unit is RTU-4.”
Enso: Records an HVAC work order, notes whether the floor is occupied and how long the unit has been down, checks roof access, and queues the configured notification for an opted-in contact.
How you go live
Four configuration steps before activation, pre-filled for HVAC.
- 01
Pick your trade
Choose hvac to start with suggested intake questions and example prompts. Review them before use.
- 02
Confirm the call flow
Review what Enso asks and the routing rules you want. Choose the work-order fields to capture.
- 03
Add sites and on-call
Add asset names, coverage schedules, and on-call contacts. Text notifications require each recipient to opt in.
- 04
Go live on your Enso number
After your voice, SMS, and inbox channels are provisioned, verify forwarding and run a test call before activation.
Shop plan from $199/month
Pricing is based on the jobs Enso handles, not doors, units, or sites.
HVAC after-hours questions
- Who answers my HVAC line after hours?
- Once your Enso number and forwarding are activated, the configured workflow can answer and ask for the site, unit ID, symptom, space type, outage duration, and access or escort details.
- How does a no-cool call get dispatched at 2 a.m.?
- Your configured rule can flag occupied no-heat or no-cool calls and queue a notification for an opted-in on-call contact. A comfort call can be tagged for office follow-up. Enso does not automatically book a morning appointment or guarantee notification delivery or response.
- Can it work with the on-call rotation I already run?
- You add coverage schedules and opted-in contacts, then define which conditions queue a notification and which are tagged for office follow-up. The resulting queue and delivery state remain visible for staff review.
- What about a tenant complaint that isn't really urgent?
- The configured intake can capture the site, unit, symptom, and duration, then tag the work order for office follow-up. Scheduling and assignment remain staff decisions.
Also used by
Each trade uses its own intake questions, urgency rules, and on-call routing.