After-hours maintenance desk
The after-hours shop desk for general maintenance vendors.
Mixed tickets from FM clients and your own board — access issues, work orders, "can you send someone." Enso takes the job, notifies the crew, closes it from the field.
Set it up yourself. No demo.
Call this number as an after-hours maintenance client.
What the night shift costs you after 5pm
- After-hours calls and "where's the tech?" loops land on the owner's cell.
- FM client, tenant, and building security all call the same line with different problems.
- No WO number, no trade tag, no record by morning.
Handled: Lockout · HVAC comfort call · Plumbing leak · Lighting · Janitorial overflow · "Tenant says X" · Vendor already on site needs access
What Enso asks
The intake questions for a maintenance call — the few that decide what happens next.
- 01Site, unit, asset name
- 02Trade needed, if known
- 03Urgency — flooding / no power / life safety, vs morning
- 04Access and escort
- 05Who called — FM, tenant, security
- 06Already a WO number from the client?
Dispatch rules
Flooding, no power, or life safety → your emergency routing fires immediately.
Everything else → the morning board, tagged by trade, with access notes attached.
You define the routing — plumbing on-call vs. general tech vs. a morning multi-trade run.
Client: “Tenant in 4B says the ceiling's dripping and the hallway lights are out.”
Enso: Opens one work order, tags it plumbing plus lighting, gets access and who's on site, and routes each part by your rule.
How you go live
Four self-serve steps, pre-filled for maintenance.
- 01
Pick your trade
Choose general maintenance and Enso loads the question set, urgency rules, and example prompts for it.
- 02
Confirm the call flow
Review what Enso asks and when it escalates. Upload a work-order form and tick the fields to capture.
- 03
Add sites and on-call
Asset names, crew list, and the named person who gets the emergency call. Required before the line goes live.
- 04
Go live on your Enso number
Enso provisions the voice, SMS, and inbox. Test call, then flip it on — no porting, no DNS.
One desk for shops that do more than one trade. This is the default setup when the trade is not known up front.
Shop plan from $199/month
Metered by the jobs Enso handles — never by doors, units, or sites.
Also used by
Same product. Different questions, urgency rules, and on-call routing.