After-hours plumbing desk
After-hours plumbing intake, recorded and routed by your rules.
Burst pipe, no-hot-water, backed-up line. On an activated Enso line, the configured workflow asks whether water is still running, records the job, and can queue an on-call notification.
From Hello to Handled.
For the owner and admin of plumbing shops
Your plumbing work, in the Command Center.
Leaks, blocked drains and water-heater calls. Keep the reported issue, site access, assigned plumber and available field updates in view.
Application display components · Fictional demo data · Approvals are simulated; no account action occurs. Open the full-size workspace ↗
Try the automated demo line with a plumbing service request.
Common after-hours intake gaps
- The call rings the owner's cell at 1 a.m., or drops to a voicemail box nobody checks until 7.
- Nobody asks whether the water is still running, so it runs until a truck gets there.
- By morning there is no work order, only a callback and a guess at what happened.
Configured intake examples: Burst pipe or active leak · Sewage backup · No hot water overnight · Water heater failure · After-hours access to a mechanical room
What Enso asks
Example intake questions for a configured plumbing workflow. Your routing rules determine the next step.
- 01Property, unit, or mechanical room
- 02Is water still running? Can they shut the main?
- 03Clean water or sewage?
- 04Access notes and lockbox
- 05Occupied? Is damage spreading?
- 06Emergency now, or first thing in the morning?
Routing rules you configure
Active water or sewage → your configured rule can queue a notification for an opted-in on-call contact.
No hot water overnight → tag for office follow-up; Enso does not schedule a service window automatically.
Client: “Leak in the mechanical room at 1200 Main.”
Enso: Records a plumbing work order, asks if the water is still on and whether there is after-hours access, then queues the configured notification for an opted-in contact.
How you go live
Four configuration steps before activation, pre-filled for plumbing.
- 01
Pick your trade
Choose plumbing to start with suggested intake questions and example prompts. Review them before use.
- 02
Confirm the call flow
Review what Enso asks and the routing rules you want. Choose the work-order fields to capture.
- 03
Add sites and on-call
Add asset names, coverage schedules, and on-call contacts. Text notifications require each recipient to opt in.
- 04
Go live on your Enso number
After your voice, SMS, and inbox channels are provisioned, verify forwarding and run a test call before activation.
Shop plan from $199/month
Pricing is based on the jobs Enso handles, not doors, units, or sites.
Plumbing after-hours questions
- Who answers my plumbing line after hours?
- Once your Enso number and forwarding are activated, the configured Enso workflow can ask the plumbing intake questions you set, including property and unit, whether water is still running, clean water or sewage, and access details. Completed intake is recorded as an Enso work order.
- How does an emergency plumbing call get dispatched?
- Your configured rule can flag active water or sewage and queue a notification to an opted-in on-call contact. The dashboard distinguishes a queued or provider-accepted SMS from confirmed delivery; Enso does not guarantee that a person receives or answers it. A no-hot-water item can be tagged for office follow-up, but it is not scheduled automatically.
- Do I get a real work order, or just a message?
- Completed intake creates an Enso work order with the captured site, unit, access notes, urgency, and conversation record. Notification and delivery states remain visible separately.
- Can it tell a burst pipe from a dripping faucet?
- The configured intake can ask whether water is still running, whether the main is accessible, whether it is clean water or sewage, and whether damage is spreading. Your rules can tag the work order and queue a notification; they do not guarantee a technician response.
Also used by
Each trade uses its own intake questions, urgency rules, and on-call routing.