98% of texts are read within 3 minutes. Your clients and prospects are on their phones right now — and they prefer texting over calling or emailing. Enso FM engages them instantly via SMS, handles full two-way conversations, and converts leads while your team sleeps.
Enso FM handles the entire SMS conversation — from first inquiry to booked job to signed work order — automatically.
A site contact texts your number reporting an issue or asking about an outage, access, or scope of work. Enso FM receives it and responds within seconds — before the issue escalates.
The AI asks about the asset, urgency, and site access through natural back-and-forth conversation. It answers questions about the work order in real time.
Job booked directly into your calendar via text. Confirmation sent immediately. Reminder sent 24 hours and 2 hours before — reducing no-shows by 60%.
The AI keeps the thread alive after dispatch — sending technician ETAs, status changes, and completion confirmations until the work order is closed out.
From after-hours triage to dispatch to close-out — Enso FM manages every site contact and technician text conversation end to end.
Every inbound text answered within seconds — 24 hours a day. Prospects get the information they need before they move on to the next listing on their list.
Automated reminders sent 24 hours and 2 hours before every scheduled job. Prospects can confirm, reschedule, or cancel via text — reducing no-shows by 60%.
Clients text to report issues and receive real-time updates at every stage — request received, vendor assigned, appointment confirmed, work completed. Zero follow-up calls.
Enso FM answers overnight and weekend texts, classifies severity, captures site access details, and pages the correct on-call trade — no voicemail, no missed emergency.
Every open work order gets automated SMS check-ins — technician assigned, en route, on site, completed — so nothing stalls between shifts.
Send instant SMS alerts to all clients in a property — water shutoffs, fire alarms, severe weather, or urgent maintenance. Every client reached in seconds, not hours.
Syncs with your facilities software in real time
Yes, with proper consent. Operational messages — maintenance updates, work order status, job confirmations — have different consent requirements than marketing messages. Enso FM handles consent management automatically, ensuring full TCPA compliance without your team tracking opt-ins manually.
Yes. Unlike basic SMS blast tools, Enso FM conducts genuine back-and-forth conversations. It understands context, remembers what was said earlier in the thread, and responds appropriately — just like a human dispatch agent would over text.
The AI recognises when a conversation needs a human — legal issues, emergencies, complex complaints — and immediately alerts your team with the full conversation thread. The client receives a message letting them know a team member will follow up shortly.
Yes. We can enable SMS on your existing business number, or provision a dedicated SMS number. Either way, all conversations are logged in your Enso FM dashboard and synced with your facilities software.
Enso FM answers inbound texts around the clock, triages severity against your escalation matrix, logs the work order in your facilities software, and pages the on-call trade with site access details. Your team wakes up to a documented thread, not a backlog of voicemails.
Cover every after-hours text today. Set up in one week. No contracts. Cancel anytime.
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