How a mid-size PMC booked 40% more tours

The Challenge

This mid-size multifamily PMC manages over 1,200 units across 15 properties. Their leasing team was overwhelmed with inquiries, especially after hours and on weekends. On average, they missed 40% of incoming calls, and email response times stretched to 24-48 hours. Prospects were going to competitors who responded faster.

The Solution

Enso AI was deployed across all communication channels—voice, email, and SMS. The AI handles initial inquiries 24/7, qualifies prospects based on income and move-in requirements, and automatically books tours into their property management system. For complex questions, the AI seamlessly hands off to the human team with full context.

The Results