120 emails a day. 3 minutes each. That's 6 hours your team will never get back — unless you have Enso FM. Our email agent reads, categorises, and responds to every client and prospect email within minutes. Around the clock. Without a single typo.
Enso FM reads every email, understands the intent, and takes the right action — without your team lifting a finger.
A client, prospect, or vendor sends an email to your facilities address. Enso FM receives it instantly.
The AI reads the email, identifies the intent — maintenance request, work order inquiry, payment question, complaint — and selects the right response workflow.
A personalised, on-brand reply is sent within minutes. Trained on your policies, tone, and property details — it sounds exactly like your best team member wrote it.
Complex situations — legal notices, emergencies, sensitive complaints — are flagged and forwarded to your team with full context and a suggested response.
From first inquiry to close-out on ongoing work — Enso FM handles the entire email lifecycle for your properties.
No more 6-hour wait times. Every email gets a thoughtful, accurate reply within 3 minutes — whether it arrives at 9am or 3am on a Sunday.
The AI categorises every email automatically — maintenance, dispatch inquiry, payment, complaint, vendor — and routes it through the correct workflow instantly.
For recurring and scheduled maintenance, Enso keeps the email thread alive — upcoming visits, access notes, parts delays, and close-out — so the job doesn’t die in someone’s inbox between cycles.
From initial report to vendor dispatch to resolution confirmation — the AI manages the entire maintenance email chain, keeping clients updated at every step.
The AI is trained on your specific communication style, policies, and property details. Every reply sounds like it came from your best team member — not a robot.
Track response times, email volume by category, client satisfaction scores, and team escalation rates — all in one dashboard. Know exactly what is happening in your inbox.
Connects to the work-order system you already use - email, webhook, or import. Native CMMS apps come later.
The AI responds in your brand voice and is not labelled as AI in outgoing emails unless you choose to disclose it. The quality of responses is indistinguishable from a well-trained human agent.
Maintenance requests, dispatch inquiries, site access questions, payment queries, recurring and scheduled maintenance updates, vendor communications, and general client questions. It handles approximately 90% of all inbound email volume automatically.
The AI recognises legal notices, complaints, emergency situations, and complex negotiations. These are immediately escalated to your team with the full email thread and a suggested response — so you always have context.
Yes. During onboarding we train the AI on your existing email templates, tone of voice, property policies, and FAQs. After training, responses are reviewed and refined until they match your standards exactly.
Enso keeps one live thread per recurring job across every visit — confirming the next visit window and site access, flagging parts delays, and sending a status update after each cycle so work does not stall between visits. Anything unusual is escalated to your team with the full thread.
Let Enso FM handle your inbox while your team focuses on growing your portfolio. Set up in a week. No contracts.
✓ Free setup ✓ No credit card required ✓ Live in 24 hours