1. TCPA Compliance
AI voice and text messaging create real legal risk. We built Enso FM to help you manage that risk properly.
Consent & Outreach
- Marketing calls and texts require prior express written consent.
- The platform supports consent capture and tracking so you can document permission before outreach.
- Transactional messages (maintenance updates, tour confirmations, payment reminders) are handled under appropriate consent standards.
Opt-Out Handling
- Instant processing of STOP, UNSUBSCRIBE, CANCEL, END, QUIT, and similar requests.
- Opt-outs are logged and applied across channels to prevent further contact.
Calling & Texting Rules
- Federal quiet hours (8 a.m. – 9 p.m. local time) are enforced by default.
- State-specific restrictions are applied where supported.
- AI-generated voices are treated as artificial/prerecorded under current FCC guidance. Disclosure can be configured at the start of calls when required.
Records & Auditability
- Full conversation logs, consent records, and opt-out history are retained and available to you.
- You can export records when needed for internal review or legal requests.
2. Fair Housing Compliance
Enso FM is designed to keep work-order conversations professional and on policy.
- Built-in guardrails restrict the AI from discussing or making decisions based on protected classes (race, color, national origin, religion, sex, familial status, or disability).
- The system is trained to avoid steering language and discriminatory commentary.
- Sensitive or potentially discriminatory inquiries are escalated to your team with full context rather than handled autonomously.
- You remain responsible for your overall Fair Housing compliance. Enso provides tools and safeguards to support that responsibility.
3. Data Privacy & Security
Client and requester data is handled with care.
- Data is encrypted in transit and at rest.
- Access is restricted to authorized personnel and systems.
- We act as a service provider under applicable state privacy laws (including CCPA/CPRA) and process data only as directed by you.
- Conversation transcripts and related records are retained according to your settings and can be deleted upon request where legally permitted.
- We do not sell personal information.
4. Additional Protections
- Email: Outbound commercial email follows CAN-SPAM requirements, including proper identification and unsubscribe mechanisms.
- Escalation: Legal notices, discrimination complaints, emergencies, and other high-risk situations are flagged and routed to your team with the full conversation history.
- Human oversight: You control which workflows run fully autonomously and which require review.
5. Transparency & Control
You have visibility into how the system operates:
- Real-time and historical conversation logs
- Consent and opt-out records
- Escalation history
- Performance and compliance-related metrics in your dashboard
These records help you demonstrate good-faith efforts to operate responsibly.
6. Important Notice
Enso FM provides technology and tools intended to support compliance with applicable laws. Customers remain solely responsible for their compliance with the TCPA, Fair Housing Act, state privacy laws, and all other regulations. This page does not constitute legal advice. We recommend consulting your legal counsel regarding your specific use of the platform.