Cut maintenance confirmation time by ~50%

The Challenge

This regional PMC was drowning in maintenance requests. With 800 units, their team handled 200+ maintenance calls per week. Tenants complained about long hold times and lack of updates. The team spent more time on the phone than actually coordinating repairs, leading to delayed resolutions and frustrated residents.

The Solution

Enso AI now serves as the first point of contact for all maintenance requests. The AI captures detailed information about issues, automatically triages based on urgency (escalating emergencies immediately), coordinates with preferred vendors, and keeps tenants informed at every step. The property management team only handles exceptions and approvals.

The Results