Enso AI ("we", "our", or "us") operates the website at ensofm.ai and provides AI-powered voice, email, and text automation services for property management companies. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services.
By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.
1. Information We Collect
Information You Provide Directly
- Contact and account information — name, work email address, company name, phone number, and job title when you fill out a demo request form or create an account.
- Business information — number of units managed, property management software used, monthly budget, and state of operation.
- Communications — messages you send us via contact forms, email, or support channels.
- Payment information — billing details processed securely through our payment processor. We do not store full card numbers.
Information Collected Automatically
- Usage data — pages visited, time spent, links clicked, and features used within our platform.
- Device and browser data — IP address, browser type, operating system, and device identifiers.
- Referral data — UTM parameters, referring URLs, and campaign identifiers to understand how you found us.
- Cookies and similar technologies — as described in Section 7 below.
Information from Your Use of Our AI Services
- Call recordings and transcripts — voice conversations handled by our AI agents on behalf of your properties.
- Email content — emails processed by our AI email agent on your behalf.
- SMS conversations — text message threads managed by our AI SMS agent.
- Tenant and prospect data — contact information and interaction history of the individuals your AI agents communicate with.
2. How We Use Information
We use the information we collect to:
- Provide, operate, and improve our AI automation services
- Process demo requests and onboard new clients
- Train and personalise AI agents to match your brand voice and property policies
- Send service-related communications including confirmations, updates, and support responses
- Send marketing communications where you have given consent or where permitted by law
- Analyse usage patterns to improve platform performance and user experience
- Detect, prevent, and respond to fraud, abuse, or security incidents
- Comply with legal obligations and enforce our terms
- Route leads and form submissions to our CRM via Make.com automation
4. Data Retention
We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:
- Account and contact data is retained for the duration of your subscription plus 3 years.
- Call recordings and transcripts are retained for 12 months by default, configurable per account.
- Email and SMS conversation logs are retained for 24 months.
- Marketing inquiry data is retained for 2 years from last interaction.
You may request deletion of your data at any time by contacting us at privacy@ensofm.ai.
5. Security
We implement industry-standard security measures to protect your information, including:
- TLS/SSL encryption for all data in transit
- AES-256 encryption for data at rest
- Role-based access controls limiting employee access to personal data
- Regular security audits and vulnerability assessments
- Cloudflare protection against DDoS and bot attacks
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you.
- Correction — request correction of inaccurate or incomplete information.
- Deletion — request deletion of your personal information, subject to legal retention requirements.
- Portability — request your data in a structured, machine-readable format.
- Objection — object to processing of your data for marketing purposes.
- Restriction — request that we restrict processing of your data in certain circumstances.
To exercise any of these rights, contact us at privacy@ensofm.ai. We will respond within 30 days.
8. Third-Party Services
Our website and platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies. Key third-party services we use include cloud infrastructure providers, payment processors, and CRM automation tools.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@ensofm.ai.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: